| Time (Central) | Session |
|---|
| 7:30 a.m. | Registration
|
| 8:00 a.m. | Breakfast |
| 9:00 a.m. | Welcome and Introductions Daniel I. Graham, Jr., Nicolaides Fink Thorpe Michaelides Sullivan LLP, Chicago, IL
Joanna M. Roberto, Gerber Ciano Kelly Brady LLP, New York, NY |
| 9:15 a.m. | A View from the Top – The State of the Industry Evolving physical risks, financial instability, underinsured populations. As regulatory and legislative enactments evolve, insurance companies must adapt quickly to ensure compliance. In our opening session, we’ll discuss
the current states of play in insurance regulation and gain a regulator’s perspective on the intersection of governmental and insurance industry interests. Anita Fox (Director), Michigan Department of Insurance and Financial Services
Nathan Houdek, Commissioner of Insurance, State of Wisconsin
Albert K. Alikin,
Freeman Mathis & Gary, LLP, Los Angeles, CA |
| 10:15 a.m. | Coffee Break |
| 10:30 a.m. | Friends or Foes? – How AI Is Reshaping the Insurance Industry’s Handling of Claims The policyholder expects efficiency, customer service, and satisfactory claims resolution. The insurance industry seeks to maximize workflow in a cost-effective manner. With expectations running high on both sides of the table,
is claims processing caught in the middle? How does a claims group adapt to the push and pull of the demands? Does a transition to AI decision-making await? How can AI be best used in adjusting claims now? This session will
address these questions and more. Andy Anderson (Co-Founder), OraClaim |
| 11:30 a.m. | The World Around Us: Addressing the Psychological and Social Factors Impacting Juror Deliberation By the time the jury is impaneled, the juror has seen billboards, television advertisements, and other media characterizing insurance companies in numerous ways. Do these interactions influence juror perception, and if so, how?
In this session, we will explore key developments in behavioral science and juror psychology and consider various litigation strategies to counteract conscious and unconscious biases impacting jurors in their decision-making
process.
Shari Belitz (CEO and Strategist), Shari Belitz Communications, LLC |
| 12:30 p.m. | Networking Lunch and Small Group Table Topic Sessions |
| 1:30 p.m. | 21st Century Exposures: The Changing Face of Risk Microplastics, ultra-processed foods, hair relaxers – as the insurance industry faces these latest emerging, mass exposures, it can apply lessons learned from handling the last wave of mass exposures. We will discuss questions
including, how are these newer matters different from the claims most recently addressed by the courts such as opioids, PFAS, firearms, and lead paint? What traits do they share? From intake to adjustment, what lessons is the
insurance industry learning in responding to these mass exposures? Amy Collins Cassidy, Nicolaides Fink Thorpe Michaelides Sullivan LLP, Chicago, IL |
| 2:30 p.m. | Break |
| 2:45 p.m. | Insurance Industry
The Top Five: Setting Expectations, Delivering Results A strong partnership between industry professionals and outside counsel requires clear, effective communication. But with professional and workplace demands, are we always on the same page? In this breakout session, we engage with
one another to level-set and establish a baseline of those objectives, expectations, and concerns that participants believe warrant attention. 1. What are five reasons you turn to outside defense counsel?
2. What are five characteristics of a successful partnership with your outside counsel?
3. What five factors can impact that partnership and why?
4. What are five ways to improve your partnership with outside counsel?
5. What are five things you want your outside counsel to know right now? Andrew Boris (Executive Vice President & CEO), American Agricultural Insurance Co., Chicago, IL
|
| 2:45 p.m. | Defense Counsel
The Top Five: Setting Expectations, Delivering Results A strong partnership between industry professionals and outside counsel requires clear, effective communication. But with professional and workplace demands, are we always on the same page? In this breakout session, we engage with
one another to level-set and establish a baseline of those objectives, expectations, and concerns that participants believe warrant attention. 1. What are five reasons you believe your client turns to you?
2. What are five characteristics of a successful partnership with your client?
3. What five factors can impact that partnership and why?
4. What are
five ways to improve your relationship with your client?
5. What are five things you want your client to know right now?
Elaine M. Pohl, Plunkett Cooney, Bloomfield Hills, MI
|
| 3:45 p.m. | Breakout Session Roundup and Open Mic Breakout session moderators will report back on the groups’ discussions. Attendees’ discussion of areas where companies and outside counsel agree, and how differences might be ironed out. What’s on your mind?
This is your opportunity to comment, explore issues discussed today, and forecast the future. Daniel I. Graham, Jr., Nicolaides Fink Thorpe Michaelides Sullivan LLP, Chicago, IL
Albert K. Alikin, Freeman Mathis & Gary, LLP, Los Angeles, CA
|
| 4:30 p.m. | Adjourn |